EASE Group Ltd is committed to achieving high standards of professional service to its customers. We view our customers as business partners, and seek the highest possible levels of customer satisfaction.
The Terms of Trade below are designed to support this mission. They outline the relationship between us and you. We warrant that we will perform to the highest standards, and in return you promise to treat EASE Group Ltd its staff with respect, and pay your accounts on time. Due to rising costs we have reviewed our terms of trade. One of the the largest costs we face is when we book a time to be at a customer's premises, but they are not there as agreed. We have therefore decided that to hold prices for customers who do keep their appointments, we will charge those who do not the cost of attending when no one is home. If we and our customers meet our mutual obligations then Appliance Repairs will be able to deliver the highest quality of service to more customers. It's a win, win.
It is noted that until the cost of the transaction and all other monies which become payable by you to EASE Group Ltd under this agreement have been paid:
a. Property (ownership) in the goods shall not pass to the buyer.
b. The buyer shall not damage, alter or deface the goods but shall keep them in good order and repair, fair wear and tear excepted.
c. If the goods purchased have been sold then the sale proceeds are deemed to be held in trust for EASE Group Ltd.
Warranty on our repairs
There is a warranty on all our house calls (or workshop work) and labour. Spare parts that we provide (being new parts through our suppliers) come with a Manufacturer warranty.
If there is a Re-Fault this maybe a different cause, even if the symptoms are the same - it can happen. In this case the house call and labour will not be covered. Whether the parts are covered has to be decided on a case by case basis.
If the fault recurs outside the 30 Days, then the parts may be covered by the supplier's Manufacturer's warranty. We cannot guarantee the work of other companies . If another service company has serviced your appliance, and there is a problem, you need to contact that company.
Warranty on parts supplied
EASE Group Ltd and the various parts manufacturers and suppliers cannot warranty the work of unqualified people. Quite simply, parts purchased for installation by unqualified persons are non-refundable and are not covered by a manufacturer’s warranty . While this is not intended to diminish your rights under the Consumer Guarantees Act, we cannot be moved on this policy because our suppliers simply will not give us a refund on parts installed by unqualified persons
Spare parts supply
We can supply spare parts for all of the brands of appliances we repair and service. To order parts please fill out our Request a Part Form or call us on 07 578 4454. Please have your product's make and model number ready. See Warranty on parts supplied. We do endeavor to carry most common parts, however some parts will need to be ordered. We will give you an e.t.a on all parts ordered through EASE Group Ltd. Most suppliers can supply parts overnight so there should not be much of a delay.
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